Welcome to Sweet Candy Planet! By accessing our website and making purchases, you agree to these Terms and Conditions. Our cosmic candy universe is designed to bring joy to candy lovers across the galaxy, and we want to ensure your experience is as sweet as possible!

1. Introduction

Sweet Candy Planet (“we,” “us,” or “our”) operates the website sweetcandyplanet.com. These Terms govern your access to and use of our website and services. Our target customers are candy enthusiasts of all ages who appreciate quality treats delivered with cosmic fun!

2. User Responsibilities

When using our website, you agree to:

  • Provide accurate and complete information when creating an account or placing orders
  • Maintain the confidentiality of your account credentials
  • Use our services only for lawful purposes
  • Not attempt to circumvent any security measures
  • Be responsible for all activities under your account
  • Ensure you are of legal age to make purchases in your jurisdiction

3. Products and Services

Product Range

We specialize in:

  • Bite Size Candy
  • Bubble Gum
  • Bulk Candy Favors
  • Candy Bars
  • Candy Canes
  • Chocolate Candy

Product Quality

We take pride in our cosmic quality standards! All candies are carefully inspected before shipping. However, due to the nature of our products:

  • Chocolate may be sensitive to temperature changes during transit
  • Colors may vary slightly from website images
  • We cannot guarantee specific batch consistency for artisanal items

4. Ordering and Payment

Order Process

  • Orders are processed within 1-2 business days
  • You will receive an order confirmation email
  • We reserve the right to cancel any order for reasons including inventory issues or suspected fraud

Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your complete payment information on our servers.

Pricing and Taxes

  • All prices are in US dollars unless otherwise specified
  • You are responsible for any customs duties, taxes, or fees imposed by your country
  • We reserve the right to adjust prices due to market conditions or supplier changes

5. Shipping Policy

Shipping Methods

  • Standard Shipping – $12.95 via DHL or FedEx (10-15 business days after shipping)
  • Free Shipping – Available for orders over $50 via EMS (15-25 business days after shipping)

Shipping Areas

We ship globally except for some Asian countries and remote areas. If unsure about your location, please contact our candy crew before ordering.

Delivery Issues

While we strive for timely delivery, we are not responsible for:

  • Delays caused by customs processing
  • Weather-related shipping delays
  • Incorrect addresses provided by customers
  • Failed delivery attempts

6. Returns and Exchanges

Return Timeframe

You have 15 days from the date you receive your order to request a return or exchange.

Return Process

  1. Contact us at [email protected] within 15 days of receipt
  2. Provide your order number, items to return, and reason
  3. Wait for our instructions (within 2 business days)
  4. Ship items to our Michigan headquarters
  5. Receive resolution within 3-5 business days of us receiving your return

Non-Returnable Items

To ensure quality and freshness, we cannot accept returns for:

  • Opened Bite Size Candy packages (hygiene reasons)
  • Opened Bubble Gum (quality assurance)
  • Customized or opened Bulk Candy Favors
  • Chocolate Candy showing signs of melting or temperature damage
  • Any candy with broken seals or opened packaging

Refunds

  • Processing time: 3-5 business days after we receive your return
  • Refunds issued to original payment method
  • Original shipping fees are non-refundable (unless we made an error)
  • Customers are responsible for return shipping costs

7. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property or licensed to us and protected by copyright laws. You may not:

  • Copy, reproduce, or distribute our content without permission
  • Use our branding for commercial purposes
  • Create derivative works based on our content

8. Limitation of Liability

Sweet Candy Planet’s total liability to you for any claims shall not exceed the purchase price of your order. We are not liable for:

  • Indirect, incidental, or consequential damages
  • Product preferences or allergic reactions (please check ingredients)
  • Issues beyond our reasonable control (force majeure)
  • Third-party actions or services

9. Privacy

We respect your privacy! Our Privacy Policy (available on our website) explains how we collect, use, and protect your personal information.

10. Changes to Terms

We may update these Terms periodically. Continued use of our website after changes constitutes acceptance of the new Terms. We’ll notify you of significant changes via email or website notice.

11. Governing Law

These Terms are governed by the laws of Michigan, United States. Any disputes shall be resolved in the courts of Charlevoix County, Michigan.

12. Contact Information

For questions about these Terms or any candy concerns:

Email: [email protected]

Address: Sweet Candy Planet, 3289 Twin Oaks Drive, Charlevoix, US 49720

Response Time: We typically respond within 2 business days

Thank you for visiting Sweet Candy Planet! We’re committed to making your candy experience the sweetest in the galaxy. Remember, your satisfaction is sweeter than our candy! 🌠