Welcome to our candy returns policy! At Sweet Candy Planet, we want every treat to bring you joy. If something isn’t quite right with your order, we’re here to make it sweet again! 🌈
⏰Return Timeframe
You have 15 days from the date you receive your order to request a return or exchange. That gives you plenty of time to enjoy your cosmic candy treats!
📝How to Request a Return or Exchange
Follow these sweet and simple steps:
- Contact Us: Email us at [email protected] within 15 days of receiving your order
- Provide Details: Include your order number, the items you’d like to return/exchange, and the reason
- Wait for Instructions: Our candy crew will respond within 2 business days with return authorization and shipping instructions
- Ship Items Back: Send the items to our Michigan headquarters (we’ll provide the address)
- Receive Resolution: Once we receive your return, we’ll process your refund or ship your exchange within 3-5 business days!
📧Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear Sweet Candy Planet Crew,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date You Placed Order]
Items to Return/Exchange: [List the specific items]
Reason for Return/Exchange: [Please describe why you’re returning/exchanging]
Preferred Resolution: [Refund/Exchange for specific item]
Thank you for your help in making my candy experience sweeter!
Best regards,
[Your Name]
💸Refund Information
Once we receive and inspect your return:
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable (unless we made an error)
- Return Shipping: Customers are responsible for return shipping costs
🚫Non-Returnable Items
To ensure the freshness and quality of our candy, the following items cannot be returned or exchanged:
- Bite Size Candy (opened packages for hygiene reasons)
- Bubble Gum (once opened, for quality assurance)
- Bulk Candy Favors (customized or opened items)
- Chocolate Candy that shows signs of melting or temperature damage
- Any candy with broken seals or opened packaging
We carefully inspect all candy before shipping to ensure it meets our cosmic quality standards! ✨
📦Exchange Policy
Prefer a different treat? We happily accept exchanges for:
- Items in original, unopened packaging
- Defective or damaged items (we’ll cover shipping!)
- Wrong items sent (our mistake – we’ll make it right!)
💫Need Sweet Assistance?
Our candy crew is here to help! Contact us at:
Email: [email protected]
Address: Sweet Candy Planet, 3289 Twin Oaks Drive, Charlevoix, US 49720
We typically respond within 2 business days – because your satisfaction is sweeter than our candy! 🍫
Sweet Note: We’re constantly working to improve our candy universe. If you have suggestions or feedback, we’d love to hear from you! Together, we can make Sweet Candy Planet the sweetest destination in the galaxy! 🌠