FAQ

🍭 Product Questions

What types of candy do you offer?

We offer a galaxy of sweets including Bite Size treats, Bubble Gum, Bulk Candy Favors, Candy Bars, Candy Canes, and heavenly Chocolate Candy! Our selection is constantly expanding to bring you new cosmic flavors.

Are your candies fresh?

Absolutely! All our candies are sourced fresh and stored in our climate-controlled Michigan headquarters to ensure they reach you in perfect, delicious condition.

Do you offer seasonal candies?

Yes! We rotate our selection to include seasonal favorites. Keep an eye out for special holiday collections throughout the year!

📦 Shipping & Delivery

Where do you ship?

We ship globally to candy lovers everywhere! (We currently cannot deliver to select remote areas in Asia and other extremely remote locations)

What are your shipping options?

We offer two stellar shipping methods:
🚀 Standard Shipping ($12.95) via DHL or FedEx – 10-15 days after dispatch
🎁 Free Shipping via EMS on orders over $50 – 15-25 days after dispatch

How long does order processing take?

We carefully pack each order with love at our Michigan headquarters. Processing takes 1-2 business days before your sweet journey begins!

Will I receive tracking information?

Yes! All orders come with tracking so you can follow your sweets’ journey from our headquarters to your home.

💳 Payment & Billing

What payment methods do you accept?

We accept: Visa, MasterCard, JCB, and PayPal – making your shopping experience as smooth as our chocolate!

Is my payment information secure?

Absolutely! We use encrypted payment processing to ensure your information remains safe and secure.

When will my card be charged?

Your payment method will be charged when your order is processed and shipped.

🔄 Returns & Exchanges

What is your return policy?

We want you to be completely satisfied! If your candies don’t meet your expectations, we accept returns within 15 days of delivery.

How do I initiate a return?

Contact our friendly customer service team at [email protected], and we’ll guide you through the sweet return process.

What if my candy arrives damaged?

We carefully pack all orders, but if your treats arrive in less-than-perfect condition, contact us immediately for a replacement or refund.

🔐 Account Questions

Do I need an account to order?

No! You can checkout as a guest, but creating an account lets you track orders faster and saves your information for future sweet adventures.

I forgot my password – what should I do?

Use the “Forgot Password” link on the login page, and we’ll send you instructions to reset it faster than you can say “gummy bears”!